ABOUT ME

ABOUT ME

About Me

Quite simply, Gray Matters is Matt. Yup, just one guy! I've been helping family and friends with their computer problems for years and always enjoy the challenge and the fun of learning something new so I decided to take on a little extra work in addition to my day job.
Gray Matters gives me the opportunity to help people by providing the solutions they need while learning new things and expanding my skill set. I'm always happy to try and figure out a problem if I don't know the answer and working with people gives me an insight into what people are looking for and allows me to stay current on technology trends.

Education

Currently
Bachelor of Science - Information Technology

University of Phoenix
Cumulative GPA: 3.97

2008 - 2012
Bachelor of Science - Business Administration

University of Phoenix
Cumulative GPA: 3.88
Graduated with Honors

2002 - 2004
Associates Degree - Specialized Business

York Technical Institute
Cumulative GPA: 4.0
Commitment to Success Award 2004
Academic Honors 2002, 2003, 2004
National Dean's List 2003, 2004

1998 - 2002
Diploma

South Western High School
Senior Class President

Skills

Customer Service
Excellent Knowledge
Problem Solving
Excellent Knowledge
Account Management
Professional Knowledge
Analytic Data
Good Knowledge
Priority Setting
Professional Knowledge
Initiative
Professional Knowledge
Creativity
Excellent Knowledge
Communication
Professional Knowledge

Software Knowledge

Windows 10/8/7/Vista/XP
Microsoft Office
iMIS Database
Google Analytics
MySQL
HTML5 & CSS3

Experience

2014 - Current
Owner - Gray Matters Technology

General computer maintenance
New computer set-up
Home Networking
Web design & hosting
Collect and interpret analytic data
Design and implement email blasts

07/15 - Current
Technology Solutions Specialist - Sheridan PA

Create and manage automated workflows using Enfocus SWITCH
Support M3 ePrint product including database reporting, Sunshine Act publisher reports, access issues, and database updates
Manage and support Sheridan Subscription Management and Licensed Print Management programs and subscriber services software
Manage and support Dynamic Edition authentication and access restrictions
Support data analytic offerings including Google, BIME, and Thermostats

02/11 - 07/15
Account Manager II - Sheridan PA

Convert and map data into customized databases
Maintain online subscription access via user credentials and IP authentication
Track and report database changes, updates, and analytic data
Troubleshoot customer concerns and provide resolutions
Create and manage e-mail blast campaigns
Collaborate with sales force in establishing and maintaining customer relationships

04/04 - 02/11
Customer Service Rep I & II - Sheridan PA

Consult with customers/prospects on database set-up, transfer of files, etc.
Program custom reports and database conversions
Develop, implement, and maintain training manual for new and existing software
Maintain customers' database by processing new and renewed orders
Calculate and prepare quarterly billing invoices
Prepare and mail renewals to expiring subscribers

Need help with your computer or technology project?

Contact Me